Free Remote Control Tools – TeamViewer

Half an hour ago, a colleague of mine called up and ask for support on his laptop. One of the program in his laptop is corrupted and he needs emergency support, which is an re-installation eventually.

Normally when facing this kind of situation, problem can be solved within couple of minutes if I am around the office or using the internal remote control tools.

But hey, now is 10PM and it’s a bad idea to go back to office, even it’s not too far from my home, and the worse thing is, I don’t have my laptop with me, therefore I can’t use and internal remote control tools and access to our company LAN.

Yes. We can use other remote control tools to perform remote assistance. As far as I am concern, MSN and QQ itself has this function but normally corporate laptop (My colleague’s laptop) doesn’t allow you to have those programs, so I use TeamViewer to perform the remote assistance.

This is the best remote assistance tools I have seen. Why?

• No installation needed on target computer. (You, the one who wants to remote control to the target needs installation anyway )
• Fast. Connection from both side can be initiate within 5 minutes.
• Run under user right, in another words, no windows administrator right involved.
• Has others features such as transferring file between two computer and etc.
• The steps go get it connected are easy, this is important especially when you try to guide the other party via telephone.
• Last but not least, it’s FREE!!

Shortcoming?

• The earlier version (version 4) is not compatible with the latest version (version 5)

Now, below are some quick steps to establish remote control.

1. Go to the TeamViewer website
2. Download and Run the program accordingly. (It’s only 2.5MB so should take you less than 2 minutes for downloading)
3. At the same time, guide the other party to go to the same website, but don’t download the full version, just pick join a session will do, ask he/she to run it accordingly.
4. On the target computer now, it will pops up an small windows with ID and Password (Normally you will see the windows with blank ID and Password, don’t worry, it take 10-20 secs to be generated), ask the other party to give you the ID and follow with the password.
5. Now on your side, put in the ID and password, and start your remote control session!

I don’t provide screenshot on this  post because it’s really easy step. Performance wise, it’s really depends to the internet connection

Hope this help you one day! Do you have other recomendation? Mind to share?

Tagged as: remote control assistance, remote control computer, remote control tools